[Resolved] Paytm — Cheated by Paytm gold delivery | |
Hi I ordered paytm gold delivery from paytm on 18th april 2021. Order ID :[protected] And the delivery date was on 28th april 2021. Even after multiple complaints I have not received any clarification from paytm side. As a paytm customer this action is not unacceptable. I do feel that I was cheated by paytm team. Also I need to request others not to buy gold from paytm as their gold delivery service is fake. After delivery order and collecting shipment costs they will not deliver the product. Please take my experience as a warning and try not to buy gold from paytm Was this information helpful? | |
May 5, 2021 Complaint marked as Resolved Not many steps where taken. They just refunded my money after giving multiple false promises. | |
 2 Comments | |
Comments
Worst service ever faced. I never even suggest to buy anything through ptm to anybody. Bad experience and frustrated.
10 g gold coin got delivered after 17 days from the ordered date. After the payment there was no proper tracker no customer service number. I messaged to customer care so many times but got lazy response.
Even who delivered the product, they are not well behaved... irritating the customer without knowing there own company delivery process.
Courier guy suddenly came (morning) one day and delivered to my home. But not verified the person, phone number, and not even ensured my name. Luckily we we're in the home otherwise he might be given to apartment security or any one else.
Evening he came again after 8pm and asking otp. He said sent as message. But I am not received. He behaves rudely and to return back the product. Finally I received as mail and given the otp. He is not even the process that how the otp will be sending either through sms or mail and arguing with customers simply. Felt very bad.
10 g gold coin got delivered after 17 days from the ordered date. After the payment there was no proper tracker no customer service number. I messaged to customer care so many times but got lazy response.
Even who delivered the product, they are not well behaved... irritating the customer without knowing there own company delivery process.
Courier guy suddenly came (morning) one day and delivered to my home. But not verified the person, phone number, and not even ensured my name. Luckily we we're in the home otherwise he might be given to apartment security or any one else.
Evening he came again after 8pm and asking otp. He said sent as message. But I am not received. He behaves rudely and to return back the product. Finally I received as mail and given the otp. He is not even the process that how the otp will be sending either through sms or mail and arguing with customers simply. Felt very bad.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
9%
Complaints
20035
Pending
0
Resolved
1738
+91 12 0477 0770 [Head Office]
+91 12 0306 2244 [Support]
B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
Since some weeks I'm facing a problem to sell my Paytm gold form my locker as I'm not receiving any OTP for the past many days for the final procedure.For which I've written a complaint to 24/7 Paytm Help service, 2-3times but still no use, as I'm not getting any good feedback or any reply from them.And everytime as I login to my Paytm gold account, I see that they are detucting my money paise by paise or sometimes some rupees which is very irritating. Now I feel that they are just looting us even during the daytime. How can they not help us with our issues, we're finding difficult to overcome but very much concerned of looting us, lol. I shall be thankful to u i[censored] can kindly help me out with my issues. Waiting for a positive response from you.thank u
Paytm customer no. [protected]
E-mail ID [protected]@gmail.com
Customer name~Kinoka aye