Paytm — fraud with air travellers (airline ticket cancellation) | |||||
I made a booking through paytm from guangzhou to delhi (21.08.2017) Paytm order id : [protected] Booked on: 23 may 2017 09:45 pm Pnr: wiycqt After that on 08.07.2017 i sent e-mail to paytm to enquire about extend charges and cancellation charges. But didn't get any reply through mail. Moreover when i called paytm customer care ([protected]) they told contact to thai airways. I tried to contact thai airways, thai airways told me contact to my booking agent. So many times i tried to enquire but didn't get any satisfactory reply from team paytm. They told me charges depends upon airlines policy. Again i contacted thai airways through mail and requested them to know about the charges. I received a mail through thai airways that cancellation fees for my pnr : wiycqt is 9163. (Screenshot attached) I was quite frustrated so i requested for cancellation through my paytm app on 11.07.2017 (06.40 pm) after that same day (08.12 pm) i've received a call from paytm that cancellation charges is approximately 57000/- and extend charges is 35000 for 15th november. So i told them keep it on hold as i cannot bear this much loss. I told the executive "please keep my request on hold, and let me decide". After the call at 8.20. P. M (Chinese time 10.50 p. M) i received a mail from paytm that your modification request has been cancelled and your ticket status is now confirmed with airline. (As mentioned below). Next day morning i received a mail that your ticket has been cancelled and rs. 897+897=1794/- has been credit in your paytm wallet. I asked team paytm to let me know why my ticket is cancelled if i told them to keep it on hold moreover i received this confirmation mail. Then again i sent a mail to paytm that according to thai airways cancellation charges is 9163. I asked for genuine refund amount as it was a refundable ticket. I also sent screenshot from thai airways. I also kept thai airways in loop. Even i called up on paytm customer care [protected]. I had a discussion with arjan alia i told her to reissue the ticket or get me justified refund amount. But she told me that we can only refund 16522 rs and we'll enquire the matter. So many times i tried to take follow up through paytm and thai airways. Even thai airways staff requested paytm to make refund. Even after requesting so many times i’ve received rs.14728.60 as on 14th july 2017. Now total received amount is rs. 897+897+14728.60=16522.60 Can you please make me understand for refundable ticket refund amount rs. 16522.60 (40 days prior to departure) is justified? It’s clearly mentioned on my ticket paytm does not take any additional fees for cancellation. It clearly depends upon airlines policy. Then please let me know what this is? Even if paytm cancelled my ticket. Its paytm's mistake. Paytm made me a begger for refund of my refundable tickets. I don't know why paytm is harrasing me. Even if i am a kyc updated customer of paytm. I can do transactions worth rupees one lakh with paytm wallet. Is it my stupidity to trust paytm. Ii requested so many times to paytm to reissue my ticket or refund my full ticket balance (58219.60-16522.60=41697/-) as it is paytm’s mistake to cancel ticket. Even after so many requests i didn't get any reply from paytm. I contacted to founder mr. Vijay shekhar sharma. But still didn't get any reply. Was this information helpful? | |||||
| |||||
1 Comment | |||||
Comments
I have run into the same issue . What are the legal options here?
Reply
9%
Complaints
20033
Pending
0
Resolved
1738
+91 12 0477 0770 [Head Office]
+91 12 0306 2244 [Support]
B-121, Sector 5, Noida, Uttar Pradesh, India - 201301