Paytm Mall — Defective Product Return Request Rejected

My name is Avisek Bhattacharjee. I'm from Berhampore, Murshidabad, West Bengal. 04/02/2021 I bought Premium quality Short Type-C Fast charging & Data Transfer Reversible Connector Power Bank Cable from Paytm Mall. Order I'd [protected]. 9th February was my delivery date. After accepting this product I discovered that this product was totally misfit for my device. I applied for return & send them a detail video of my problem via Facebook. But they told me to contact with seller. Who choose the seller for their platform? Paytm. Then why I contact with seller? Is I responsible for this incident? They took my money & send defective product . & Now they reject my return request. 189 -38(Cashback) =151 amount is small but is this fair ? Isn't it a cheating
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Feb 20, 2021
Updated by Avisek Bhattacharjee
I updated a full video here. But now it looking like a blank video. What's the problem? I unable to upload 26.4 mb video. Why?
Feb 20, 2021
Updated by Avisek Bhattacharjee
My Paytm Payment Bank refference no. For this this transaction is [protected].

Feb 21, 2021
Updated by Avisek Bhattacharjee
I submitted this complaints in National Consumer Helpline app & PMO India office. But In Company remark in NCH app Paytm told me to contact with their seller Prime Zone. But why I contact with them? Is I appointed Prime Zone to sell the product to customers? Here is the details picture of NCH & PMO India complaint no & Company remark.

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