Paytm Mall — fraud by paytm mall. refund for poor quality material

Address:

New Delhi, Delhi, 110075

I purchased a "so called puma backpack" vide order number [protected]. A return was requested on the same day as the material and quality was poor. Initially i got a message that the "return was rejected by seller". I was shocked with the kind of authority given to the sellers at paytm.in my response to my mail they sent a person for cosmetic pickup of the return. They sent jitendra kumar (64265) from xpressbees and he picked up the material vide poid [protected]. Now they have sent another pickup agent stating that i have not handed over the material. They have blocked my email id and the mails are bouncing back. I called their helpline numbers[protected] and have recording for more than 57 minutes (Yes i am right 57 minutes) announcing to hold as they had too much traffic. Their app does not give any option to submit the complaints. They are totally non contactable after sale. Friends they are dirty frauds do not waste your money for small savings. Will you believe they have done this thing to a customer who did shopping for around 35k in this week.
Be careful