Paytm Mall — my product is lost by the courier paytm misbehaving

Address:Sundargarh, Odisha, 769003
Website:paytm mall

Dear
Sir i am sanjoy kumar mohanty a 75% disable person booked 7 kg surf from paytm on 19/10/2018 having order number [protected] but it is not deliver to me yet the when i ask to the delhivery courier (Awb number[protected] they are telling it is lost but the paytm customer care not responding my mail they are telling it is not their responsibility so please help me i am a poor handy-capped person
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