[Resolved]  Paytm Mall — paytm fraud-damaged product delivery lg tv 80cm (32inch) 32lk526bpta hd, still refund not process

Address:

Bhopal, Madhya Pradesh, 462001

I have book one LG TV 80CM (32iNCH) 32LK526BPTA HD Ready LED TV Rs 20900/- with 6270 cash back offer, actual cost 14630/- of order No- [protected] on 12 Oct 2018 and they given me delivery time on 23 Oct 2018.
On 25 Oct 2018, when Installation Guys Open the TV box and found it's damaged. He completely destroyed my sentiments to celebrate the festival along with my family with this product.
Immediately I Informed and request the team Paytm to replace the damage product but they replied me that their is no replacement policy only provide the refund of damaged product. I accept their policy and agree to refund the amount besides to sentiments.
On 29 Oct 2018 Team Paytm confirmed me through mail as well as Massage on Mabile ([protected]) that your request is approved.
I have called so many times to their call center[protected] and mail, so that he refund the amount so that i enjoy my sentiments with New product on and before Dhanteras (5 Nov 2018). but 09 Nov 2018 my return request cancelled with out any inform, we again call to call center and write the mail regarding cancel reason. paytm team toll me our Delhi very team replied we are not ready to return.its false update. but i am Continuously chasing the team Paytm to return the product and refund my amount, again paytm team my request approve on dated 12 nov 2018,
But 13 Nov 2018 again my request cancelled with out any reason,
Kindly help to support us and provide my refund on urgent basis.
I will provide you all the mail given by Paytm.. if you required.
Plz find damaged product Pics for your reference.

Regards,
Vineet Gupta