Paytm Mobile Solutions — acer aspire es1 laptop

Address:

Mumbai City, Maharashtra, 400009

Dear mam/sir, i am very disappointed with my experience with paytm.com. This is my first purchase on paytm.com. Please find the details which i raised to your customer care executive,
As i received the laptop i would like to mention that i received the defective product from your end with the defect "laptop does not power on with battery" and "amber light flickering with ac power cable connected means battery not charging at all". I reported the issue to your customer care executive that i received a defective item. And i try to return it the page on paytm app is not showing any return related questions and how can i return this product, my complaint no is[protected] as per your return policy mentioned while purchasing i am eligible for return/replacement of the defective product. This is my very first experience with the paytm.com. Further, let me mention to you that i online buyer from flipkart, infebeam and snapdeal for electronics item and i found their customer support to be very good and i got replacement / refund of my money against return of defective product as per the return/replacement policy.in view of this i would like to have return/replacement of the laptop supplied to me by paytm.com and refund of the money i paid for the purchase of laptop. Looking forward for favourable reply from you, it is very clear from terms and condition of paytm.com that i should get return of defective item received from paytm.com. I followed the procedure of reporting the issue however no response on relpacement/return of defective item is received from paytm.com. I paid through debit card. I look forward that my complaint gets resolved and i get replacement of defective laptop or return of defective laptop with refund money.