Paytm Mobile Solutions — amount deducted but not refunded

Address:	Udupi, Karnataka, 576222
Website:	www.paytm.com

I had done a transaction of 4350 from my paytm account (606 from paytm account and 3744 rs from Citi bank credit card and it failed. I got a msg from paytm that the money is credited back but i didnt get it. So I didnt another payment of 4350 through SBI credit card and it was sucessful. But i didnt receive the amount for failed transaction . When I rasied this concern the Costumer case executive told that the transaction failed and later its succeeded so its done. I have wasted 500rs for call and around 20 hours for this. But later on they told me to contact the vender bookmydth.com, they told me its not related to them, please help me to resolve the same. it has been almost 3 years.