Paytm Mobile Solutions — Amount deducted but recharge not done ( unsuccessful or processing last 5 days)

Address:Rewa, Madhya Pradesh

Hello sir

I am Dr. Anil...i recently made a mobile recharge of a particular( 303 rs) amount through Paytm on 31st March 2017(1:34pm).The amount was deducted from my account but the recharge was unsuccessful.The transaction status is showing "processing" and I am unable to cancel my transaction order even after 2 hours of the payment. my order number is [protected] my jio number is [protected]...
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On 31 st march i have make a transaction for recharge in my jio membership . my money had deducted from my paytm wallet..but no recharge had done and in my order history it is showing proccesing and not the way to cancel the recharge.. i have send mail to customer care of paytm but no response.. my order id is [protected]

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