Paytm Mobile Solutions — amount deducted from fastag but I was not on toll plaza
Bhbhupeshdua on Feb 12, 2020
Paytm query/issue ref. No.[protected].
Then[protected] and[protected] and[protected].
On 22 jan, 2020,
At 10:40 i was at bhagan (Murthal) toll plaza and rs. 70 deducted from my wallet which is correct.
At 12:02 i was not at bhagan (Murthal) toll plaza and again rs. 70 deducted from my wallet which is incorrect.
At 01:07 i was at ghagghar toll plaza and rs. 75 deducted from my wallet which is correct.
Both bhagan and ghagghar toll difference is 160km and one have to take approx. 2 hrs to reach from one toll to another.
If i was on bhagan toll at 12:02 how it can be possible to reach ghagghar toll at 01:07 which is 160 km far away.
Related attachment have been provided multiple times.
But nobody is understandable.
I had raised the issue on 23 jan, 2020 and raise many call to customer care and more than 20 days has been past but no positive response. They are not understanding or analyzing the issue just making the ignorance comment on ticket and poor support, poor answers. Back end team who is taking care of issues response is very very very poor. There are spoiling paytm name. Nobody taking credibility.
Their customer support is awfully poor and the worst customer support i have ever seen.
Please refund the money which is incorrectly charged.
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