Paytm Mobile Solutions — amount deducted from fastag but I was not on toll plaza

 
1 Review
India
 bhupeshdua on Feb 12, 2020
Paytm query/issue ref. No.[protected].

Then[protected] and[protected] and[protected].

On 22 jan, 2020,

At 10:40 i was at bhagan (Murthal) toll plaza and rs. 70 deducted from my wallet which is correct.

At 12:02 i was not at bhagan (Murthal) toll plaza and again rs. 70 deducted from my wallet which is incorrect.

At 01:07 i was at ghagghar toll plaza and rs. 75 deducted from my wallet which is correct.

Both bhagan and ghagghar toll difference is 160km and one have to take approx. 2 hrs to reach from one toll to another.

If i was on bhagan toll at 12:02 how it can be possible to reach ghagghar toll at 01:07 which is 160 km far away.

Related attachment have been provided multiple times.

But nobody is understandable.

I had raised the issue on 23 jan, 2020 and raise many call to customer care and more than 20 days has been past but no positive response. They are not understanding or analyzing the issue just making the ignorance comment on ticket and poor support, poor answers. Back end team who is taking care of issues response is very very very poor. There are spoiling paytm name. Nobody taking credibility.

Their customer support is awfully poor and the worst customer support i have ever seen.

Please refund the money which is incorrectly charged.
Updated by bhupeshdua, Feb 18, 2020
There is no resolution till date.

These people are not understanding the problem not even analyze the problem.

Hundreds of times I told them, ON 22 Jan, 2020 At 12:02 PM I was not on the Bhagan toll plaza and incorrectly Rs. 70 deducted from my wallet. But these people are not understanding the issue and making comments on its own.
Updated by bhupeshdua, Feb 25, 2020
One month past but no resolution till date.

Very very poor service or customer care of PayTm.
Updated by bhupeshdua, Feb 27, 2020
They are not resolving the issue even they have deducted 185 for the name of vehicle class mismatch.
and not returning the amount.

Hence Paytm is not reliable and their customercare and backend team who is resolving fastag issues are very very dull, poor, unacknowledged, not understandable, unresponsive etc... .

I will close their fastag and will take from reputed bank.

Whatever you will say about paytm and their customercare is not sufficient.
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    Paytm Mobile Solutions - amount deducted from fastag but I was not on toll plaza