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Paytm Mobile Solutions — Amount not credited to my paytm wallet

You have received Rs.426.00 from 73XXXX8717 in your Paytm Wallet. For reference, wallet transaction id is [protected]. Get 20% cashback at petrol pumps. http://m.p-y.tm/petothersms1

You have received Rs.500.00 from 73XXXX8717 in your Paytm Wallet. For reference, wallet transaction id is [protected]. Get 20% cashback at petrol pumps. http://m.p-y.tm/petothersms1

A customer had sent me money from his paytm account to my paytm account and I received the above messages but if I open paytm app the above two amount has not been credited. It does not show any transaction on that date and I have not received money till now. I also mailed them regarding this but, no reply till now.
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