Paytm Mobile Solutions — Amount Refund after returning the product

Address:	560102
Website:	paytm.com

Hi Sir,

Ordered a Lenovo laptop worth of 45490 on 6th Feb 2017 and cancelled the order due to wrong product. After cancellation of order with order number [protected] received the cashback amount of Rs.3184 and Rs. 39 as wallet amount and paytm people saying that refund amount initiated on 23rd Feb 2017 to bank account and mentioned within 7 working days it will reflect in my account. But till date (22nd March 2017) not reflected and after arguing with paytm customer care employees finally they provided the ARN No. 75134837055517028777533 on 15th March 2017 when I lodged the complaint in bank they are saying that the credit is not done by the merchant. Nobody is telling about the status of the amount.

with hope forum or concern people will help me to get the money back I am posting the issue here. Kindly help us to get he money back ASAP.