Paytm Mobile Solutions — Amount Rs. 60/- (4xRs.15/-) for promo code of Krackjack biscuit not added in my wallet (mob no. [protected]) dated 04.04.2017

pankaj689

from Pune, Maharashtra

Address:

Mumbai City, Maharashtra, 400049

I added Rs. 15/- four times (total Rs. 60/-) on 04.04.2017 in my wallet of mob no. [protected] with promo code of Krackjack biscuits on 04.04.2017. I received a message that amount will be added with in 24 hours. But it is not added yet.
Pls look into the matter & add Rs. 60/- (4xRs.15/-), I will be thankful.

Rgds
Pankaj Sirohi
Mumbai
Mob. [protected]

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Apr 07, 2017

Updated by pankaj689 Just before some time I have received a call from [protected] (probably Patm customer no.) I explained all the details but phone was disconnected & could not resolve the problem.

Again I have received calls from [protected] & [protected] and they asked my password but I did not provide my password then they told that amount Rs. 60/- has been credited in my wallet. But I think that they told a lie because amount not credited yet. It seems these no. are fraudulent because they were asking my password. Pls confirm whether these no. are of your customer care no. or fraudulent. And finally pls resolve my issue.

Apr 10, 2017

Updated by pankaj689 Amount could not be credited yet.
I have received calls from [protected] & [protected] & again from [protected] and [protected] many times they asked my password but I did not provide my password, also they were asking my ATM card credentials again and again. But I did not provide any details as I am aware that may frauds are being happened in this way, so I am safe from any fraud.
It is 100% sure that any one of your company staff is also involved in this type fraudulent gang, otherwise how they got my mob no. and how they came to know about my complaint which I made exclusively to PAYTM only.
Pls resolve the issue and arrange to hand over your fraudulent staff to police immediately else I will go to Police & Media also.