Paytm Mobile Solutions — Apple macbook pro

Address:Shimla, Himachal Pradesh, 171001
Website:Paytm

Hi m abhishek gupta. I ordered a macbook pro from paytm paid rs 53000 through net banking. It was written in description that it's weight was 1.62 kg so i bought it but when i received the courier i saw it was written 2.06 kg. I needed a portable laptop as already i have one of 2.5 kg so i ordered it. But as i saw that i placed a return request immediately without even opening the laptop. Since then they are constantly rejecting my return request though they mentioned on site that they will return within 15 days of product is wrong. They are sometimes ignoring my return requests sometimes asking photographs which i sent. Again and again making me wait. And wasting my time and money. I don't need this heavy laptop. I want my money back. But these people are fraud. It's been more than a week but they haven't issued any pick up not even accepted my return request.
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I have been writing queries to Paytm as the Water bill that I paid to Delhi Jal Board is not updated in their account and also in My Accounts Section of Paytm portal.The amount has been deducted from my credit card statement.I also needed clarity on the transaction that happened on 15th July, it is not updated in My accounts.

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