Paytm Mobile Solutions — balance deduction on failed transaction

Address:

Gaya, Bihar, 823003

Dear sir, i tried booking a ticket worth rs 515 through irctc android app on 28th feb 2018. I had chosen paytm and pnb debit card as payment option.

The transaction failed and the app shows the transaction id = [protected].

I had not logged in while making the payment.

Now, my balance has been deducted. I have not received any refund yet..!!