Paytm Mobile Solutions — BIKE3K cashback of Rs 3000 not added to my wallet

Address:Khordha, Odisha, 751024

I purchased a Suzuki Access 125 bike fro Jyote Suzuki, Bhubaneswar using Paytm. The Order No is - [protected] on 11 Jan 2017. It is 7 days and I have not received my money. The order status still showing as "Ready For Delivery" although the bike is delivered on 12 Jan 2017. In my passbook, a transaction is showing as Cashback Received with status = Failure.
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I am unable to login in paytm account and which I have been telling from past 4 days and there is no response from them..And more over I have not received any confirmation mail or message from paytm..And I need a immediate action..

I tried to add Rs950/- in my paytm account with mobile no#[protected] but it failed and the money was deducted from bank, although paytm is saying that they have refunded the money but I haven't received in my account. The order number is [protected]. Please look into it.

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