Paytm Mobile Solutions — Bus ticket

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	paytm.com

I had booked three seats on the front part specially keeping in mind the convenience of my pregnant wife. Unfortunately, we were shocked when the conductor asked us to sit on the back seats. We told him that we had booked front seats, not back seats. He replied that he was helpless. We could find that the seats booked by us were already occupied by others. Though we argued with the conductor, we were not given the seats entitled to us.

The time was 11.30 pm, the place was new and strange to us and the weather was so cold that we could not think of going out of the bus. In addition to this, we felt that if we were continuing with the argument, we would be putting other passengers to inconvenience. Hence, we decided to proceed with the journey.

The journey was nightmarish. We were not able to sleep even for a moment. Besides, the seats were not reclinable. The experience of my wife was the worst as she was afraid of her pregnancy getting affected because of the rocky ride

Paytm has spoiled our vacation. We paid them for a semi-sleeper ticket on the front side. But we were given an ordinary seat at the tail-end. This is a serious violation of the deal between us.