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Paytm Mobile Solutions — Cash back received failed

I have purchased a mobile phone and elegiable for cash back but I received cash back transaction which is failed. Plz help me out.
Cashback that I'm elegiable is 1049 which should be credited at the time of shipping, but after shipping we get the transaction which is as usual for adding cashback but I didn't get the money in my paytm wallet. Please resolve it ASAP.
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    PayTM Mobile Solutions
    Customer Care Service
    Customer satisfaction rating
    9%
    Complaints
    18032
    Pending
    0
    Resolved
    1531
    PayTM Mobile Solutions Phone
    +91 12 0477 0770 [Head Office]
    +91 12 0306 2244 [Support]
    PayTM Mobile Solutions Address
    B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
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