Paytm Mobile Solutions — Cashback not received for Fuel purchase Via Paytm & paytm did not gave a convincing reason for not providing cashback

I purchase fuel using paytm qr scan code at IOCL petrol pump (Sharda Suman Enterprise) in shalimar bagh, Delhi vide transaction id - [protected] on 30/12/2016 for Rs. 500. As per current government regulations, the fuel transactions have 0.75% rebate on the amount of fuel purchase when paid using wallets or cards (or cashless payment options)

However, at the name sake of cashback, paytm just reversed this 0.75% transaction amount stating that this is the cashback received on this fuel purchase, whereas, the attached picture of their promotion states that customer is eligible for upto 100% cashback till 31/12/2016.

Paytm is fooling people when they are reversing the government instructions of 0.75% reversal of fuel purchase on cashless transaction mode on the name of cashback which I feel is completely wrong on Paytm's part.

I spoke to Paytm marketing team on facebook and they said this is the only cashback reversal they offered, whereas, for some of my other friends on fuel purchase via paytm, they got a reversal of 0.75% as well as received appropriate cashback too from paytm side.

Please look into this query.

Cashback not received for Fuel purchase Via Paytm
Cashback not received for Fuel purchase Via Paytm
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Jan 23, 2017
Updated by AnshulRastogi
why my query is marked as resolved when the query is still not addressed by Paytm?

Complaint comments  2 CommentsShareTweet


I was transferring cash to my friend's contact no. But the transaction blinked twice & the cash of Rs. 1800 has been deducted twice from my bank account I.e 3600. It has been a week but I have not recd. My money back. I want my money asap in my bank account.
Transaction with Order id -- [protected] was failed. no amount was deducted but system was showing this as pending. I had used a promo code on that transaction. Now i cant use it again becoz its been used on that failed transaction (Still showing as pending from a long time)
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