[Resolved]  Paytm Mobile Solutions — complaint no :[protected], order no : [protected]

Address:

Panchmahal, Gujarat, 382721

Hello team,
My name is mahesh, i added money rs.253.88 from my axis bank account to paytm wallet on 2 october 2019 11:21 am, but money is deducted from my account and not added in paytm wallet

For same, first i called to bank, my rm told me that is merchant side issue not from bank side so i called to paytm customer care, your executive told me there is bank side issue.

There is difficult to decide where to claim for money??
To bank or paytm

This kind of happened is very distracting me to use of paytm
Because of amount is not big, if there is large scale of amount like 20, 000 and more than whom will be responsible for that.

Here i attached screenshot from my paytm application. Please find that and
I request to take a look and please let me know more brief.
A positive reply is highly appreciated.