Paytm Mobile Solutions — Credit balance not showing

Address:	Gautam Buddh Nagar, Uttar Pradesh, 400064
Website:	PAYTM

I have around Rs.2400 credit balance in PAYTM. For futrhter payment, I click paytm app on my mobile but they asked me my mobile no, /emai id and password n then when I filled in, it was shown as error and I could not open it.I frequently mailed them stating my bank details and requested them to transfer my credit balance to my bank account, But they have not yet transferred my credit balance to my bank account yet.