Paytm Mobile Solutions — defective products - consumer care number doesn't work ever

I had ordered blue heaven combo of 6 assorted colors mini lipsticks
Sold by fashion zone on paytm mall. The piece was completely broken and lispticks were used and broken. It was damn overpriced. I tried reaching the customer care but invain, the number is always busy. I want my money back anyhow. The seller is fake and sell duplicate products. Even the case was broken and assembled by sellotape.