Paytm Mobile Solutions — fake ad description to cheat customers

Address:	New Delhi, Delhi, 110030
Website:	paytmmall.com

ORDER ID: [protected]

I am reporting a case of fraud both by PAYTM.

As you can see in the screenshot attached named 1 and 2 - I bought this AC which said in the AD description that it has warranty of " 1 year on product and 10 years on compressor" . This is the sole reason I purchased it in the first place.

I then reported to the customer care in my old ticket and they replied to me confirming that it is " 1 year on product and 10 years on compressor " warranty as you can see in the Screenshot attached named 3.

I then got the product registered by Voltas believing the lies put on the website and voltas customer care registered my product but it is only 5 YEAR ON COMPRESSOR and NOT 10 years as mentioned in the ad while purchasing the AC.

Now I go back to the site to see the AC I purchased, it has also been updated as "Warranty:1 year on product + 5 year on compressor" - TOO LATE AS I HAVE SCREENSHOTS OF IT SAYING 10 YEARS.

I not only have the screenshot of product description on the website as proof but also a mail by the customer care confirming the same which are both strong evidence.

I demand a fair compensation as this fraud is conducted by PAYTM. I would have bought a AC from OGeneral or some other reputed company who gives 10 year compressor warranty. PAYTM IS SELLING THEIR VOLTAS ACs i.e. TATA BEING CONTROLLER OF BOTH COMPANIES through FAKE ADs and cheating customers to the tune of Rs.25, 000. This is not a small amount to let go.

I will go the consumer courts as me being a lawyer need not spend any fee on the matter, and also to various other blogs and social networking sites and report this FRAUD AND SCAM by PAYTM.

No wonder international giants like amazon and soon flipkart are in a much better position than paytm in e-commerce.