Paytm Mobile Solutions — flight cancellation refund pending

Website:

paytm.com/flights

Dear sir/madam,

I booked flight through paytm for 1 september.
I cancelled my flight long time before departure through clear trip and saudia airlines. I got a confirmation too.
But, paytm didn't sent me any refund. After few days i have to leave india because of my masters studies.
When will i get my money, i will need that money for my studies.
Also, why giving money is so instant and at the time of refund customer has no idea about refund.
Why paytm put us on hold. Around 150 rupees i spent just by calling the customer and they put me on hold and later there is no response.

Paytm customer person whom i spoke:
1. Sunny powar
2. Sivani
3. Vibhuti
Paytm customer care no: [protected]
Clear trip phone: [protected]

My paytm order id: [protected]
Clear trip id: [protected]
Ticket :[protected]
Airlines : saudia airlines
My name: vishal kaushik

I request you to please look into this matter of fooling customers
From now onward me and all my family and friends will not use paytm anymore.

Thanking you
Vishal kaushik