Paytm Mobile Solutions — fraud account creation by paytm at reliance digital xpress mini

I am a victim of cyber fraud. My name and cell phone number have been used to create a paytm account, without my consent at reliance digital xpress mini, shop no-6, gayatri building, lt road, 81, mulund east, mumbai, maharashtra 400081.

On saturday sept 16, 2017, i went to reliance digital xpress mini to purchase a new jio sim. The person at the counter shrikant aathvale who was in reliance digital uniform and an id card, started the process to get me a sim. He said, an otp must have come on my existing cell phone, i gave him that otp. This was the otp from paytm. I did not realize then that he is creating paytm account in my name. I thought that is the process to get the jio sim.

I had given him my aadhar card as that is the requirement to get a jio sim.

I got the sim and it was activated.

When i reached home, i saw that there were around 6 sms from paytm on my existing cell phone number. When i read them, i understood that a paytm account was created under my name using my cell phone number. Further, my kyc was also verified for creating a bank account at paytm, using aadhar card (That i had given to him for getting a jio sim).

This paytm account is not created using my consent. I was not informed before creating the paytm account. This is a sheer case of fraud that took place at reliance digital xpress mini.

When i went back to the shop and caught him, he said sorry i should i have informed you.

I am calling paytm customer support for cancelling this account, reported this fraud to paytm cyber fraud email, no use. All i am getting is just a new ticket number. No one even cares to call me or deactivate this fraud account. This itself means, that patym uses fraudulent ways to create accounts.

Writing to reliance jio appellate authority did not help either. They are not even interested in investigating the fraud that took place in their shop. They just shrugged off their responsibilities giving a standard reply.

This is a nexus between reliance digital xpress mini and patym to create fraud patym accounts.