Paytm Mobile Solutions — Fraudulent transaction

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	paytm.com

I was the victim of a fraudulent transaction on my paytm account. Some one has used my account to buy a gift card!! I have been writing to the customer care email incessantly, only to receive the same worthless canned responses. They have quoted an email address and a phone number neither of which are mine, these can be validated as the same are on record with them.
Any customer service team worth a dime, would have first looked at the customer history and would have modeled its response appropriately. A customer who has been spending extensively including buying air tickets, is being treated this shabbily, forget about a personal call to apologize
It is apparent that paytm actually has no intention to do anything. I have lost complete faith in paytm, this is a 1000 rs transaction, but it will translate to tens of thousands of lost business from me, my family, friends and entire social network. Seems like a penny wise pound foolish that the customer service works on.