Paytm Mobile Solutions — im complaining about my order and customer service

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Paytm

I ordered two board games from paytm Ludo and business game and only received one(Ludo). I got notification that both games are delivered so I called customer service, after calling 4 times someone answered and then I explained the issue to him. He said I’m applying for return on both box, I said I just want the missing box I don’t want to return Ludo, he said return what you received we’ll send both boxes again to you. I said okay. Then next morning I get a notification that Jai Singh will pick up my business board game, the game that I never received. So I cancelled the pick up and tried calling paytm help line no. But no body answered, I tried more than 35 times and still trying. I already paid for board games.