Paytm Mobile Solutions — iphone 7/ not replace the product

Address:	Faridabad, Haryana, 121002
Website:	Paytm

Dear sir/mam.
Maine 05/08/2017 ko paytm se iphone 7 black 32gb order kiya jo 6/8/17 ko mujhe delevered hua.
Oŕder no. [protected] h.
Ye product mujhe deffictive or damaged received hua. Or maine iski complaint 6/8/17 ko hi paytm ko kr di lekin paytm mere phone ki replace request accepte ni kr rha. Or replacement dene se b mna kr rha h.
Jb ki meri seller se baat hui to saller ne replace krne ko bol diya. Ki jb paytm request accepted kregi to hm replace kr dene.
Plz help me
Plz replace my iphone