Paytm Mobile Solutions — laptop return/ replace issue

Address:

Thirumala Lotus, Gottigere, 560083

Hi,

I have ordered a laptop fro Paytm on 1st Oct. It was a defective piece and I raised a return request on 4th Oct. Paytm send an email on 2nd Oct and asked for several different images with some details to send within 72 hrs. I have sent the details on 5th Oct. After that there are several emails(25) communications between me and Paytm. Today 8th Oct I have received an email from Paytm as the return request is rejected.

I have these below complaints on Paytm
1. When there is an option of return while selling the product then why so many questions?
2. I have asked for a replacement also then why it didn't happened?
3. Paytm is asking customer to get the job sheet or DOA certificate. Customer bought a new product then why customer will get these certificate?
4. Why there are email communication as so many in India don't have email or not able to access?
5. I have raised a complaint on this but not yet received any communication on this why?
Details:
Order Id: [protected]
Name : Alok Kumar Nath
Mob No: [protected]

The return process need to change for Paytm. I need the product need to replace/ return.

Thanks,
Alok