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Paytm Mobile Solutions — Mobile Recharge Amount - 220/- not refunded & transferred in to my Axis Bank Account

Dear Sir,

Today I recharged my BSNL Pre Paid mobile number by using
Paytm Mobile APP via Axis Net Banking. After recharge my Amount -220/-
has been debited in to my Axis Bank Account.
But BSNL Pre Paid Mobile Recharge not yet done & my Amount also not yet
Refunded. I enclosed the details for your reference,

Transaction Id[protected] / [protected]
Operator - BSNL
Amount - 220/-
Bank Name - Axis Bank
Mode of payment - Net banking
I kindly request you to refund & Credit the recharge Amount of 220/- in to my Axis Bank Account ASAP.

Note - I already recharged my BSNL Mobile now.
Regards,
Srinivasan - [protected]
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Jan 16, 2022
Updated by srini_tks
Dear Sir,
I have sent mail to Paytm Nodal Officer regarding the above issue. But my Amount -220/- is not
Refunded or reversed into my Axis Bank Account till now.

I have enclose Paytm Mail Reply for your reference.

Dear Customer / प्रिय ग्राहक,

For further communication, kindly reply on the latest email received from us and do not initiate a new email or reply on old emails. Please note that the nodal officer is available from 10 AM to 6 PM, except on Sunday and bank holidays
आगे के संचार के लिए, कृपया हमसे प्राप्त नवीनतम ईमेल पर उत्तर दें और एक नया ईमेल आरंभ न करें या पुराने ईमेल पर उत्तर न दें। कृपया ध्यान दें कि नोडल अधिकारी रविवार और बैंक की छुट्टियों को छोड़कर सुबह 10 बजे से शाम 6 बजे तक उपलब्ध है
====== ====== =
Kindly note that this is an auto generated acknowledgement email. Your ticket no is [protected]. In case you haven't given the below information, kindly provide the necessary details by replying to this email. It would help us to resolve your query faster.
a) Query reference number (generated through Paytm App or by calling helpline number)
**As [protected]@paytmbank.com is an escalation point, we request you to share the Level 1 query reference number generated through the 24×7 Help in Paytm App or by calling our our 24×7 helpline number Phone –[protected]
b) Paytm registered mobile number
c) Transaction ID (if any)
====== ====== =
कृपया ध्यान दें कि यह एक स्व – उत्पन्न ईमेल है। आपका शिकायत संख्या है।
यदि आपने नीचे दी गई जानकारी नहीं दी है, तो कृपया इस ईमेल का उत्तर देकर आवश्यक जानकारी प्रदान करें। यह हमें आपकी समस्या को तेज़ी से हल करने में मदद करेगा।
a) क्वेरी संदर्भ संख्या (पेटीएम ऐप के माध्यम से या हेल्पलाइन नंबर पर कॉल करके)
कृपया ध्यान दें, [protected]@paytmbank.com एक वृद्धि बिंदु है, हम आपसे अनुरोध करते हैं कि कृप्या आप पेटीएम ऐप के 24×7 सहायता से या हमारे 24×7 हेल्पलाइन नंबर:[protected] पर फोन करके प्रथम स्तर पर उत्पन्न शिकायत संख्या साझा करें।
b) पेटीएम पंजीकृत मोबाइल नंबर
c) ट्रैन्ज़ैक्शैःआईडी (यदि कोई हो)

Regards/ सादर,
Nodal Officer Desk / नोडल अधिकारी डेस्क
Paytm Payments Bank / पेटीएम पेमेंट्स बैंक
====== =========
Disclaimer – Please do not share confidential information such as your image of your card, Card Number, PIN, CVV or OTP with anyone.
डिस्क्लेमर – कृपया अपने कार्ड की छवि, कार्ड नंबर, पिन, सीवीवी या ओटीपी जैसी गोपनीय जानकारी किसी के साथ साझा न करें।

Kindly solve this issue ASAP
Regards,
Srinivasan

Jan 17, 2022
Updated by srini_tks
Dear sir,
I spoke to Mr.Mukesh ( Nodal Officer Paytm ) & he need 2 to 3 days to refund / reverse the Amount -220/- into my axis Bank Account.
Already 3 days left again i am going to wait for 2 to 3 days.
one of the worst customer service & support from Paytm App.
Kindly request you to speed up the process & reverse my Amount -220/- into my Axis Bank Account.

Mr.Mukesh
Paytm Payments Bank Limited,
V J Towers, A-6, Sector 125
Noida, Uttar Pradesh-201303
Email : [protected]@paytmbank.com
Phone Number:[protected]

For the past 3 days till date my Transactions shows as Pending . I can't able to Cancel the Transaction by using PAYTM APP.

Regards,
Srinivasan
Jan 18, 2022
Updated by srini_tks
Dear sir,
I spoke to Paytm Nodal Officer Mr.Mukesh .The Refund process has been initiated today only & the Amount -220/- will be credited into my Axis Bank Account within 7 working days.

Already 4 days left & again i am waiting for 7 days means its too Long duration.

Kindly advice the Paytm Team to credit the Amount - 220/- into my Axis Bank Account ASAP.

Regards,
Srinivasan
Jan 19, 2022
Updated by srini_tks
Dear sir
My Paytm Amount - 220/- has been credited into my Axis Bank Account Yesterday.

Complaint has been resolved by Paytm Yesterday.

Hi, We have already refunded your amount of Rs. 220.00 on 17.01.2022, 11:52 AM to Axis bank.

The further process will be done by your bank automatically and Paytm will have no role in it. You can quote the Refund reference number (if available) as proof while coordinating with your bank's customer care. If your bank still doesn't help you by 26/01/2022, please lodge a complaint with bank customer care at[protected]. Regards Paytm Grievance officer

Regards,
Srinivasan
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