Paytm Mobile Solutions — money deduction via paytm gateway

Address:Chennai, Tamil Nadu, 600071
Website:Paytm gateway while paying matrix cellular bill

I received Rs29806 bill for my matrix cellular network.
When I tried to pay bill online on 18th October 2017, the gateway option I chose was paytm and I paid Rs29806 and money got deducted from my axis account. Below is the transaction details "
INB/[protected]/PAYTM MOBILE SOLUTIONS
PVT LTD/matr ".

When I checked with matrix cellular customer support, they said that they didn't get any amount through paytm gateway and told me to confirm with paytm about the payment..

I raised a query in paytm app but didn't get any response so far.. I am attaching the snapshot of it also.
Please help me in getting my money back.
+2 photos
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