Paytm Mobile Solutions — Money is refunded through upi but not credited in my account.

Maine ek 599 ka recharge kiya tha Amazon pay upi se jisme se 35 Rupees wallet se the aur baki 564 upi se tha jo ki mera Paytm payments bank se hai, kisi karan wo recharge fail ho gaya, amazon apne taraf se refund kar diya, 35 wallet wala to Amazon wallet me aa gya par 564 jo wo account me nhi aya, Amazon walon se bat ki to we kah rhe apne bank se bat karne ko, maine apne bank se bat ki, lagbhag 10 bar apni complain btai, screenshot, rrrn no.[protected] sb kuch diya par kuch nhi kar rahe, Amazon se fir se bat ki to we kah rahe charge dispute file karne ke liye, ab smgh nhi aa rha kaise kya kare, please help .