Paytm Mobile Solutions — No refund on unsuccessful transaction since last 1year

Address:	Gautam Buddh Nagar, Uttar Pradesh, 243001
Website:	paytm.com

This grievance is regarding one of my transaction failure for which the amount was not refunded back till date. The transaction was made for the vodafone postpaid bill payment of Rs.2, 110/- on 21st February 2016. After constant mailing and complaining of this issue I got the final response on October 6th, that the amount was never transacted from the account of SBI.

On inquiring from bank, the bank officials approved that the amount was transferred to the paytm account on the very day, also that no such amount was ever refunded back in case if the transaction was a failure.

Also, no sign of that transaction is being reflected in my paytm account now. The order ID for that transaction was [protected]