Paytm Mobile Solutions — non-receipt of payment made for recharge through paytm

Payment for rs.200 was made through paytm to mobile operator airtel for mobile no.[protected] on 13th nov. 2017. The paytm showed the payment is successful with order no.[protected]. However still the recharge is awaited since the operator is of the view that they have not received any order from paytm. If the payment is not made the same should have been refunded by now. Pls look into this matter and refund the amount.