Paytm Mobile Solutions — Order No :[protected] not delivered

Address:	Chandrapur, Maharashtra, 442401
Website:	paytm.com

I have booked item from Paytm site Order No :[protected] on 14 Mar 2017 and same was shipped through delhivery AWB Number: S[protected]. Even after completion of expected due date I have not received my order. I was constantly mailing them about this issue but instead of solving problem they are sending same predetermined message to me and without solving complaint they are closing complaint ticket # 24191785. Even after continous mailing they arenot doing anything. nor I got any call from courier partner delhivey AWB Number: S[protected] through which they shipped package . On tracking they have mentioned of attempt of delivery on 18th and 20th March 2017. But no one from their side contacted to me on that day nor anyone came to address mentioned by me.I have raised complaint with courier partner by mailing them but they too did nothing.
I have been still waiting for my order but no concrete sureity given by either by shopping site nor by courier partner.
Now I just want confirmation will they deliver the product or should I cancel the order.