Paytm Mobile Solutions — passbook not visible and wallet showing zero balance

Address:New Delhi, Delhi, 110068

I tried for an transaction to indraprastha gas at 7.00 pm on january 14 2018. The balance in my wallet paytm was 646 around. The transaction failed. After that wallet balance was zero. Passbook is not appearing at paytm app.
I tried on customer care number but i did not find my problem listed there. I did not find any option for talking to executive.
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I have sent my money from paytm to bank. However the same is not reflecting in my bank account but deducted from paytm account and transaction is pending since 11 hour.. plz resolve this.

My mobile no is: [protected]
Amount deducted from paytm but did not receive in my bank.
Transaction id is: [protected]
I have changed my mobile number, i am trying by many ways but a poorest support from paytm. my old no. is [protected] and new no, is [protected].

i think paytm dont want top support so that the customer should leave the paytm and the money. is this your idea?

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