Paytm Mobile Solutions — Payment got stuck with Paytm mobile solution for star health policy P 231115/01/2020/0129814 from my ICICI account

Address:

Star Health And Allied Insurance Company Ltd. No.1, New Tank Street, Valluvar Kottam High Rd, Nungambakkam, Chennai, Tamil Nadu 600034

I am a policy holder of Star heath for the last few years . My last policy number is P 231115/01/2020/012981. For the next renewal, on 04th Jan 2021 I made an online payment with my ICICI account on the link provided by Star health . Payment was successful from ICICI bank side but failed to Star health and got stuck with the payment gateway of Star Health, which is the Paytm Mobile solution . As a proof I am attaching herewith screen shot of my account and the confirmation email got from ICICI Bank . I request you to resolve this matter and credit the sum to my ICICI account, from which it was debited .

Regards...Jaideep ( Mob : [protected])