Paytm Mobile Solutions — payment not received in bank account

Dear sir/madam

I wants to say that i receive payment of rs.963 from a party on 4th of march directly in my bank account through paytm, but paytm does not transfer the amount till now in account whether it shows succes transection but not yet transferred the same yet.
They are also not responding through their customer care, i kept trying to contact them but no one is replying to me.
Kindly take some appropriate action.

Thanking you
Shubham gupta
Paytm mob. No:-[protected]