Paytm Mobile Solutions — paytm kyc charging for verification

Address:

560068

A few days back, as per rbi rules paytm implemented the mandatory for kyc in wallet/money transaction. I have given my details in the app on 6th mar 2018 afterwards it shows nearest paytm kyc centre. They asked money 20-40inr for kyc verification.
I have few clarification about this, this rules for paytm not for customer. They should take care of the processing of their business and also i noticed its free of cost. I informed to the retailer he replied me we will be charging a minimum amount of 20/-inr and also he said if you want to raise the complaint against me to do it without any fears. He doesn't care about anything. I have doubt paytm won't pay anything to the retailer for regarding this so kyc centre peoples charging and take a money from the customer pocket because of i have already raised a complaint against his kyc centre on 6th mar 2018 but till the day there is no response from paytm for regarding this.
Paytm motivate the kyc centre people to do indirectly getting money instead of paytm paying to retailers for service charges.

Note: paytm losing the trust and privileges of the customer.

Please find the below details for my paytm account,

Paytm no: [protected]
Name: sathish kumar
Kyc doc submitted on 6th mar 2018.
Kyc centre details: ganesh enterprises, kudlu gate, bangalore.

I am looking forward for your response to the permanent solution.