Paytm Mobile Solutions — Paytm Postpaid - No intimation - Late fee

I made some transactions through Paytm Postpaid last month, bill due date is yesterday (07-Jul-22), the bill would have been generated on 01-Jul-22, I did not receive an email/SMS either for the bill generation or regarding the upcoming due date.

But today I received an email for the late fee, as a customer I expect an email/SMS intimation for bills so I can make the payment before the due date.

Currently, there is no way I can contact Paytm customer care regarding Paytm Postpaid, they have only a bot that responds with a specific set of instructions. I tried calling available support numbers, but it goes to a different department with no way to resolve my issue.

Registered Mobile Number: +91-[protected]
Registered Email: [protected]@gmail.com