Paytm Mobile Solutions — Paytm wallet showing 0 balance

I had put 10000 Rs in my Paytm wallet as on 16th Jan 22 but after when I check my wallet now it shows 0 balance and the wallet has also gone inactive. I tried to do the min KYC through the Paytm App but it gives error "Something went wrong" after putting the OTP. Please help resolving the issue. I have attached the statement where I had added money to the wallet and the wallet balance.