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Paytm Mobile Solutions — Recharge failed but amount not refunded till now

I have recharged an amount of 330 via paytmfor airtel mobile but the transaction has failed but the amount has not been refunded yet.its been pending from last 8 days and they have not refunded the money and no valid response from their side Order No is [protected]
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    PayTM Mobile Solutions
    Customer Care Service
    Customer satisfaction rating
    9%
    Complaints
    18027
    Pending
    0
    Resolved
    1531
    PayTM Mobile Solutions Phone
    +91 12 0477 0770 [Head Office]
    +91 12 0306 2244 [Support]
    PayTM Mobile Solutions Address
    B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
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