Paytm Mobile Solutions — Refund amount still not credited

Address:	628001
Website:	Paytm

I didn't received my refund money which I had made on March 21st for booking on Redbus. I had contacted with the red bus but they had told me that they have already initiated the refund process way back and they have given me the Reference id[protected] and I had mailed to Paytm stating about this reference id tey replied me that within 5 working days the payment will be refunded but still I didn' received my Paytm refund.

This issue has been taken more than two months and i have been contacting both Redbus and Paytm customer care frequently but i didn't receive any proper response.