Paytm Mobile Solutions — refund for order cancellation

Address:Pune, Maharashtra, 411043
Website:bookmyshow.com

On 5/11/2017 my transaction of 335INR was failed. And I received the following message: "Your bank just confirmed a successful payment of Rs.335.4 on Paytm against Order ID WEBV2zzz[protected]zzz1. We will refund your money in case the order is cancelled. Please contact us at https://paytm.com/care if you have any queries. "
Till yet I haven't received any refund nor any guaranteed mail. Please help me with my refund
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    PayTM Mobile Solutions Phone
    +91 12 0477 0770 [Head Office]
    +91 12 0306 2244 [Support]
    PayTM Mobile Solutions Address
    B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
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