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Paytm Mobile Solutions — Refund not been processed from the merchant

I have not received the refund from the merchant although I got the message on Paytm that money has been refunded but the money has not been credited into my account or Paytm wallet. Is the Paytm scamming the customers? I need my money back at any cost
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    +91 12 0477 0770 [Head Office]
    +91 12 0306 2244 [Support]
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    B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
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