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[Resolved]  Paytm Mobile Solutions — Refund not money in bank

Sir I have transfer 5000 Rs in bank to paytm wallet and then send the money to another account but the process is failed. so I will refunded in to bank but the money is not went in to bank and also deduct in paytm wallet . i have done so many complaint but they are not taking it seriously. Please do something to take my money into bank already 1 month gone . I have attached details provided me by paytm.
ORDER ID: [protected]
ARN OR RRN NO: 75503726366010991561300
BANK TXN ID: [protected]
WALLET TXN ID: [protected]
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Complaint marked as Resolved Jan 28, 2017
My complaint is not resolved but it is shown me that resolved please check and take action in my complaint.
Updated by sk1171990 Jan 26, 2017
I will attach docs that Paytm not refund my money in bank transaction showing successful but not received in my bank .see the date of 30 the December 2016
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    PayTM Mobile Solutions
    Customer Care Service
    Customer satisfaction rating
    9%
    Complaints
    18032
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    Resolved
    1531
    PayTM Mobile Solutions Phone
    +91 12 0477 0770 [Head Office]
    +91 12 0306 2244 [Support]
    PayTM Mobile Solutions Address
    B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
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