Paytm Mobile Solutions — regarding refund amount not yet reflected to my bank account

I have not yet received my refund amount already 20days got over bank manager is telling to contact paytm but paytm is telling to contact bank.in between my amount of 33219 is struck please help me and refund my amount. My order no :[protected], bank manager is asking udr number of the transaction with the term id number also. But paytm is not providing udr no and term id no, please help in this matter and solve the issue.