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Paytm Mobile Solutions — regarding transferring money to banks and other wallet

On 4/3/2018 that's on Sunday this issue arises
as i needed money immediately so i took loan of 2700/- from Slice pay app through PayTM after that i paid 400/- to my friend later on app is showing to upgrade K Y C as per RBI regulation and i upgraded K Y C on 5/3/2018 in the evening later issue arises that even i'm having 2252/- in Paytm wallet balance it is showing nil while transferring to other wallet and banks also and for transferring it is showing add money to wallet .please resolve these problem?
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    PayTM Mobile Solutions Phone
    +91 12 0477 0770 [Head Office]
    +91 12 0306 2244 [Support]
    PayTM Mobile Solutions Address
    B-121, Sector 5, Noida, Uttar Pradesh, India - 201301