Paytm Mobile Solutions — return request rejected paytm

Address:

Mumbai City, Maharashtra, 400053

I had ordered a wildhorn leather sling bag worth rs. 1750 from paytm through a seller called royster callus. The product came on time but the product which i had received was a damaged one. The next day itself i had put a return request, the request was accepted and after a week i got a message saying the return request has been cancelled. I messaged paytm team and they asked me to put return request again. I did the same. After a couple of days my return request was rejected again. I have informed paytm team that my return request is being rejected again and again by the seller.

I am so disappointed that they are sending a damaged product and not accepting the return request. Is this the way u make business. It was just a waste of money and time. I will never recommend anyone to buy products from paytm.