Paytm Mobile Solutions — tickets refund

I have booked bus tickets from mumbai to vadodara through paytm with pnr no.50067.
After checking with bus operator, i have been informed that bus is not running in this route.
Immediately, i have complaint to paytm regarding this issue and they given 7 days timeline for resolution.
Paytm have informed that my refund has been declined by bus operator.
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I recharged a jio number with amazon pay UPI attached to my paytm payment bank
With upi reference no.[protected]
but it failed so money is restored but not added to my paytm payment bank

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